I have student loans from Sallie Mae.

Sallie Mae cares very much about my privacy.

Therefore, Sallie Mae sends every communication to me as a password protected PDF attachment.

This includes the monthly message that my bill is available to view online.

So, every month, I have to download an attachment, string together a complex password they set up for me, and read through a wordy message which essentially tells me to go to their secure website to pay my bill.

Why do I read each of them? Because I never know when one of those messages might actually be important.

Am I the only one who thinks this process is overkill?

Just send me a message saying “Your bill is now available for viewing on our secure website.” in a plain-text e-mail! Leave the password protected attachments for communications that need to contain sensitive information and/or that I want to keep for reference.