I bought my wife a speaker system w/ cradle for her mp3 player. Unfortunately, I can’t get the mp3 player to fit in the cradle. So, I hit up Sony’s support site. You can see here how little they helped me.

chat id : 24c9b053-90ca-4c85-9766-25dada016215
Problem : attachment doesn’t fit srs-nwz10 cradle.

Caleb_ > Please wait, while the problem is escalated to another analyst

Dane_ > Hi Dustin. Welcome to Sony Online Support. I’m Dane. Please allow me a moment to review your concern.

dustin > ok

Dane_ > Thank you for waiting, Dustin. I’m sorry for the inconvenience you’re experiencing in connecting the cradle to the Player. I’ll be glad to assist you with this.

dustin > It seems that the attachment is too big to fit in the cradle

Dane_ > Dustin, the SRSNWZ10 is compatible with the Player.

dustin > right. I checked that before buying it.

dustin > The directions say to fit the attachment that came with the mp3 player into the cradle

dustin > I am unable to fit it. I’ve tried to put even just the mp3 player into the cradle and it’s too wide.

Dane_ > Thanks for the additional information.

Dane_ > Please stay online while I check this information for you.

dustin > k

Dane_ > This may take a while longer. Thanks for waiting

dustin > yup

Dane_ > Thanks for waiting, Dustin.

dustin > yup

Dane_ > Please remove the attachment from the cradle before connecting the Player to the cradle.

Dane_ > I’ll be happy to provide more information on that. Would you happen to have the Operating Instructions to follow along?

dustin > I do

Dane_ > Please refer section E on the first page of the Instruction Manual to get the information to remove the attachment to connect the Player to the cradle.

dustin > the attachment was never in the cradle

dustin > it doesn’t fit

Dane_ > Okay, Dustin.

Dane_ > I understand that you’ve not received the attachment with the cradle. Is that correct?

dustin > There was no attachment with the cradle, but there was an attachment with the mp3 player.

Dane_ > May I know the place of purchase of the cradle?

dustin > um, let me check

dustin > amazon.com

Dane_ > Okay, Dustin.

Dane_ > I understand that you purchased the cradle as a closed box unit. Is that correct?

dustin > The cradle and speakers were in one closed box, yes.

Dane_ > Thanks for confirming.

Dane_ > Please install the circular attachment supplied with the player to the cradle by following the steps on the Instruction Manual of the cradle and check if that helps.

dustin > That doesn’t work. It doesn’t fit.

dustin > As I’ve said, the attachment does not fit in the cradle.

dustin > The mp3 doesn’t fit in the cradle without the attachment, either.

dustin > mp3 player*

Dane_ > I’m really sorry for the difficulties you’re experiencing in connecting these brand new units.

Dane_ > Dustin, as this issue requires extensive troubleshooting, I suggest that you contact our Audio Hotline Team at 1-800-222-7669 to resolve the issue.

Dane_ > They are the next level of Technical Support and would be able to assist you.

Dane_ > Their hours of operation are as follows:
Mon - Fri 9:00 AM - 10:00 PM (EST).
Sat - Sun 10:30 AM - 7:15 PM (EST).

dustin > thanks

Dane_ > You’re welcome.

Dane_ > Please contact them and they will be glad to further assist you with this.

Dane_ > Are there any other concerns that we have not covered yet?

dustin > nope

dustin > bye

Dane_ > Good bye and take care.

Dane_ > Thank you for contacting Sony online support today.

Dane_ > Analyst has closed chat and left the room

This short conversation took an hour to complete. Dane must have had a pretty intense game of solitaire going.

Lesson Learned: Sony eSupport is slow and useless.

Since Dane didn’t refer me to phone support until 10:15pm, we’ll see how that goes tomorrow.