Something That Bothers Me
May 13th, 2008
Something That Bothers Me
I have student loans from Sallie Mae.
Sallie Mae cares very much about my privacy.
Therefore, Sallie Mae sends every communication to me as a password protected PDF attachment.
This includes the monthly message that my bill is available to view online.
So, every month, I have to download an attachment, string together a complex password they set up for me, and read through a wordy message which essentially tells me to go to their secure website to pay my bill.
Why do I read each of them? Because I never know when one of those messages might actually be important.
Am I the only one who thinks this process is overkill?
Just send me a message saying “Your bill is now available for viewing on our secure website.” in a plain-text e-mail! Leave the password protected attachments for communications that need to contain sensitive information and/or that I want to keep for reference.
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Leave the password protected attachments for communications that need to contain sensitive information and/or that I want to keep for reference.
Or just have them somewhere on your account in a section call "Correspondence" or something. That way you can reference them when you want to.
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Effective February 21, 2009, emails from Sallie Mae will no longer contain a password-protected attachment. Instead, you will receive an email saying a document awaits you and can be viewed by accessing our secure web site, the link to which will be in the email.
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